Terms of Service

Last updated: February 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Oris AI, a company incorporated and operating under the laws of the United Arab Emirates with its principal place of business in Dubai ("Oris AI," "we," "us," or "our"). By accessing or using our platform, APIs, documentation, or any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you must not access or use the Services.

2. Description of Services

Oris AI provides an omnichannel AI customer experience platform designed for Arabic-speaking enterprises in the MENA region. The Services include, but are not limited to: AI-powered customer support automation across WhatsApp, voice, and web chat channels; natural language processing with Arabic dialect support; retrieval-augmented generation (RAG) for knowledge base queries; analytics and reporting dashboards; conversation management tools; and related APIs and integrations. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable prior notice where practicable.

3. Account Registration and Security

To use the Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials, including passwords, API keys, and access tokens. You agree to notify us immediately at legal@getoris.ai if you become aware of any unauthorized use of your account. You are solely responsible for all activities that occur under your account, whether or not authorized by you. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms and all applicable laws of the United Arab Emirates, including Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes. You shall not:

• Use the Services to transmit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable under UAE law
• Attempt to gain unauthorized access to any part of the Services, other accounts, computer systems, or networks connected to the Services
• Use the Services to send unsolicited commercial messages (spam) or engage in any form of automated data collection without prior consent from data subjects
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services
• Use the Services to process data in a manner that violates UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data or DIFC Data Protection Law No. 5 of 2020
• Sublicense, resell, or redistribute the Services to third parties without our prior written consent
• Use the Services in any manner that could impair, overburden, or damage our infrastructure or interfere with any other party's use of the Services

5. Data Ownership and Intellectual Property

Your Data. You retain all right, title, and interest in and to any data, content, or information that you submit, upload, or transmit through the Services ("Customer Data"). You grant us a limited, non-exclusive, worldwide license to process Customer Data solely to the extent necessary to provide the Services to you.

Our Platform. We retain all right, title, and interest in and to the Services, including all software, algorithms, models, interfaces, documentation, and related intellectual property. Nothing in these Terms transfers any ownership of our intellectual property to you. The Oris AI name, logo, and all related trademarks are our exclusive property.

Aggregated Data. We may generate anonymized, aggregated statistical data derived from your use of the Services ("Aggregated Data"). Such Aggregated Data will not identify you or any individual data subject. We may use Aggregated Data for purposes of improving the Services, conducting research, and publishing benchmarks.

6. Payment Terms

Access to certain features of the Services requires payment of fees as described in the applicable order form, pricing page, or subscription agreement ("Fees"). Unless otherwise stated, all Fees are quoted in United States Dollars (USD) and are exclusive of applicable taxes, including UAE Value Added Tax (VAT) at the prevailing rate. Fees are due and payable in accordance with the billing cycle specified in your subscription. Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted under UAE law, whichever is lower. We reserve the right to suspend access to the Services if any invoice remains unpaid for more than thirty (30) days past its due date. Refunds are available only where expressly stated in your order form or as required by applicable law.

7. Service Level and Availability

We will use commercially reasonable efforts to maintain the availability of the Services. Specific uptime commitments, if any, are set forth in the Service Level Agreement ("SLA") applicable to your subscription tier. Scheduled maintenance windows will be communicated at least 48 hours in advance where practicable. We shall not be liable for any downtime or service disruption resulting from circumstances beyond our reasonable control, including but not limited to force majeure events, third-party infrastructure failures, internet connectivity issues, or actions by governmental authorities.

8. Confidentiality

Each party ("Receiving Party") agrees to hold in confidence and not disclose to third parties any confidential information received from the other party ("Disclosing Party"), except as necessary to perform its obligations under these Terms or as required by law. Confidential information includes, without limitation, business plans, customer data, technical specifications, API keys, pricing information, and any information marked as confidential. This obligation of confidentiality shall survive the termination of these Terms for a period of three (3) years. Confidential information does not include information that is publicly available through no fault of the Receiving Party, independently developed without reference to the Disclosing Party's confidential information, or lawfully received from a third party without restriction.

9. Limitation of Liability

To the maximum extent permitted by UAE law, Oris AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of goodwill, arising out of or related to your use of or inability to use the Services, regardless of the theory of liability. Our total aggregate liability under these Terms shall not exceed the amount of Fees paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.

10. Warranty Disclaimer

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components. AI-generated responses may contain inaccuracies, and you acknowledge that the Services are not a substitute for professional human judgment in critical decision-making.

11. Termination

Either party may terminate these Terms for convenience by providing thirty (30) days written notice to the other party. We may terminate or suspend your access to the Services immediately, without prior notice, if you breach any material provision of these Terms. Upon termination, your right to use the Services will cease immediately. You may request export of your Customer Data within thirty (30) days following termination, after which we may delete your Customer Data in accordance with our data retention policies. Sections relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law shall survive termination.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applicable in the Emirate of Dubai, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall first be submitted to good faith negotiations between the parties for a period of thirty (30) days. If the dispute is not resolved through negotiations, it shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules then in effect. The seat of arbitration shall be Dubai, UAE. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.

13. General Provisions

Entire Agreement. These Terms, together with any applicable order form, DPA, and SLA, constitute the entire agreement between you and Oris AI regarding the Services and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Amendments. We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.

Notices. All legal notices under these Terms shall be sent to legal@getoris.ai. We may send notices to the email address associated with your account.

For questions about these Terms, contact us at legal@getoris.ai